Parts + Service

Mobile Messaging Privacy Policy

This Mobile Messaging Privacy Policy explains how PACCAR Inc, collects and uses information about you when we interact with you through our mobile message marketing program (the “Mobile Messaging Service”). We use Salesforce to provide the Mobile Messaging Service to you. For the purposes of the Mobile Messaging Service, Salesforce acts as our service provider and data processor of your information.

Information We Collect

We collect information from and about you, including information you directly provide, when you use the Mobile Messaging Service. When you sign up for the Mobile Messaging Service, we collect the phone number and email address you provide. When you send messages via the Mobile Messaging Service, we will also collect your messaging history and any information included in those messages.

We may also automatically collect information that is linked to your device using cookies, pixels or similar technologies. Cookies are small text files used to collect information, and pixels are transparent images that allow us to understand how users interact with us. These technologies enable personalization of your experience on the Mobile Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

If you participate in a contest, sweepstakes, research study, or email survey associated with the Mobile Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Mobile Messaging Service or for customer service.

How We Use Your Information

We may use your information to deliver messages to you, perform analysis, and to maintain and support the Mobile Messaging Service. We may also use your information to improve the Mobile Messaging Service features and your overall experience by customizing and personalizing how we interact with you on the Mobile Messaging Service.

Disclosure and Sharing of Your Information

We do not sell your information, but we may share, transfer, or disclose your information in the following circumstances:

  • Service Providers. We may share your information with the vendors and service providers that help us provide the Mobile Messaging Service to you and help us with our marketing activities.
  • Consent. We may share your information if you provide your consent for us to do so.
  • Legal Requirement. We may disclose your information when we reasonably believe it is required by law, subpoena, or other legal process, including to meet national security or law enforcement requirements, as well as to honor user access rights, as applicable.
  • Protection of rights: We may transfer information to protect our rights, privacy, safety, or property, including our employees, contractors, and agents, when we are required or permitted to do so by law.

Security

We have implemented appropriate technical and organizational measures to help protect your information that we process from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Data Retention

We will keep your information for as long as you participate in the Mobile Messaging Service or as long as needed to comply with our legal obligations. We will also keep and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Your Choices and Rights

Consent to receive automated marketing text messages is not a condition of any purchase. We do not purchase consent, or sell, rent, or share consent to opt-in to our Mobile Messaging Service. You may opt out of receiving further commercial text messages via the Mobile Messaging Service by responding at any time to any of our text messages with: STOP. For additional opt-out information, please review our Terms.

If you reside or are in certain jurisdictions, you may have certain rights and protections regarding the collection, processing, sharing and use of your information under applicable law. For additional information regarding your rights and how PACCAR processes requests, please review our main Privacy Policy.

Help

If you are experiencing any problems with the Mobile Messaging Service, please contact us at 1-425-254-4400 or PPDSMS.Text@PACCAR.com.

Contacting Us

The Mobile Messaging Services are provided by PACCAR Parts located at 750 Houser Way N., Renton WA 98057. If you have questions about this Mobile Messaging Policy or if you have a disability that prevents you from accessing this Mobile Messaging Policy electronically in this format and require it to be provided in an alternate format (e.g., audio, large print), you may contact us email us at PPDSMS.Text@PACCAR.com or call at 1-425-254-4400.

PACCAR Privacy Policy

By signing up to receive text messages from us, you also agree to our main Privacy Policy.